Privacy Policy
Effective Date: January 1, 2026
Entity / Brand: Athigai Natural Foods (Thiruvathigai, Cuddalore / Chennai, Tamil Nadu, India)
1. Information We Collect
We collect personal information necessary to process orders, manage inquiries, and provide customer support:
Personal Identification Details: Name, billing address, shipping address, mobile phone number, and email address.
Transactional Information: Order details, purchase history, delivery preferences, and payment verification details. (Note: Financial payment details such as card numbers or banking credentials are handled securely by third-party payment gateways and are not stored directly by us).
Technical & Usage Data: IP addresses, browser types, device information, and site interaction data gathered automatically when browsing our web listings or pages.
2. How We Use Your Information
Your data is used strictly for legitimate business purposes:
Order Fulfillment: Processing, packaging, shipping, and delivering product orders (e.g., natural food items, powders, and snacks).
Customer Communication: Sending order confirmations, shipping updates, invoice details, and responding to inquiries or complaints.
Quality & Operations: Improving product offerings, service quality, and maintaining internal records.
Legal & Regulatory Compliance: Fulfilling food safety (FSSAI), tax, and statutory reporting obligations.
3. Information Sharing & Disclosure
We value your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only under the following conditions:
Logistics & Delivery Partners: Couriers and logistics providers to deliver orders to your shipping address.
Payment Processors: Authorized banking and payment gateway services to finalize payments securely.
Third-Party Marketplaces: If an order or inquiry originates from platforms such as IndiaMART, Amazon, or ExportersIndia, processing is governed jointly by that marketplace’s platform privacy terms.
Legal Obligations: When required by law, court orders, or governmental/regulatory authorities.
4. Cookies & Tracking Technologies
Our web pages or listing platforms may use session cookies and tracking pixels to analyze site traffic, remember user preferences, and improve browsing performance. You can modify your browser settings to refuse cookies, though some features may function with limited capability.
5. Data Security
We implement standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse.
6. Your Rights
Depending on your location and applicable privacy laws, you have the right to:
Request access to or copies of the personal data we hold about you.
Request updates or corrections to inaccurate contact/address details.
Request deletion of your personal contact records, subject to legal or accounting retention requirements.
7. Contact Us
For questions regarding this Privacy Policy, updating your contact information, or order-related privacy inquiries, please contact:
Business Name: Athigai Natural Foods
Location: Thiruvathigai / Panruti / Chennai, Tamil Nadu, India
Contact Details: Reach out via the official customer support numbers or inquiry portals on the listing page where your order was initiated (e.g., IndiaMART, Amazon, or direct merchant contacts).